Frequently Asked Questions

DISCLAIMER: Please make sure you have the correct mailing address in which you would like the package to be sent to. We are not responsible for packages that end up at the wrong location. 

Where is my order? // Delayed Orders

Sekaijin is a small operation, there may be some times where we become overwhelmed with orders and dates will get pushed back. There also may be a time where items will run out and we are forced to restock, which could make some delays. 

Please keep in mind that our sticker orders will arrive in a different time frame than our art print orders as they are shipped from two, different locations. If stickers and art prints are ordered together, they will both arrive at different times.

How long does it usually take for items to be sent out?

Sticker Orders 5-7 business days 

How long does it take for my order to arrive?

Purchases INSIDE of the United States can take between 5-7 days 
Purchases OUT of the United States can take between 1-2 weeks. 

Payment/Paypal Issues

Unfortunately, any problems regarding any payment not working correctly is out of our hands. We can try out best to help with any issues regarding with the website orders but not for the payments.

Refunds, Exchanges and our Return Policy:

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns within 14 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method

How do we contact you?

Please contact us by email: Sekaijiin@gmail.com